Terms and Conditions

1. Website use and service agreements

The website provides information about our services. Sending a form, requesting a consultation, or viewing pricing does not start paid work or create a service contract.

A written service agreement confirms the services, responsibilities, collection calculation, invoicing, payment terms, and cancellation arrangements for your practice. If it differs from the general information on this website, the signed agreement governs that engagement, subject to applicable law.

2. Our services

MedLix RCM supports healthcare practices with medical billing and revenue cycle management, which is the work involved in moving claims from submission through payment. Services can include eligibility verification, claim preparation, payment posting, denial follow-up, accounts receivable follow-up, reporting, credentialing, and payer enrollment.

Electronic claims and remittance setup (EDI and ERA), recredentialing, additional applications, or other work must be identified in the agreed scope. Website descriptions do not mean every service is included in every engagement.

3. Pricing and payment

Medical billing is priced at 3% of your monthly collections. Credentialing is priced at US $100 for one single application. All prices are in US dollars.

The service agreement specifies which collections are covered and how refunds, reversals, prior balances, and reporting periods are handled. One credentialing application covers one provider's application to one payer or network; additional providers or payers require separate applications unless agreed otherwise.

Payment due dates, any separately agreed work, and applicable third-party charges or taxes are set out in your written agreement or approved quote. Do not send payment card or bank details through the public contact form.

4. Practice responsibilities

Your practice remains responsible for the accuracy of clinical documentation, services rendered, coding approvals, licenses, and information supplied to us. You must have authority to provide access and authorize submissions on the practice's behalf.

• Provide complete and accurate documents and respond to requests for clarification.
• Maintain required licenses, insurance, payer authorizations, and access permissions.
• Review reports and notify us of errors or changes that affect billing or enrollment.
• Use agreed secure channels for patient information and account credentials.

5. Payer decisions and service outcomes

Insurers and payer networks control claim decisions, reimbursements, participation approval, and processing schedules. We do not guarantee a particular collection amount, claim approval, credentialing approval, network acceptance, or completion date.

Our services support administrative operations. Website content is not medical, legal, tax, or individualized compliance advice.

6. Confidentiality and patient information

The Privacy Policy explains website information handling. Confidential practice information and protected health information used in service delivery are governed by the applicable written agreements and law.

Where required, a business associate agreement must be in place before patient information is exchanged. Public forms must not be used to send patient records, diagnoses, insurance identifiers, or login credentials.

7. Cancellation and refund requests

Contact us in writing if you wish to cancel or raise an invoice concern. Notice periods, work in progress, handover arrangements, and remaining charges follow your service agreement.

Our Refund Policy explains review of unused prepaid amounts, completed services, duplicate charges, and payer-related outcomes. Cancellation does not automatically cancel amounts already earned for completed work.

8. Acceptable use and website materials

Do not use the website to submit false information, send spam, introduce harmful software, attempt unauthorized access, or interfere with other users. Admin access is limited to authorized users.

MedLix RCM website text and branding may not be reused commercially without permission. Third-party software names and logos belong to their respective owners; their appearance does not by itself imply endorsement or a formal partnership.

9. Availability, questions, and changes

Website availability and third-party links may change. We aim to keep service information current; confirm engagement details with us in writing before relying on them for a business decision.

Please contact us first to discuss a concern. Nothing in these terms removes rights or remedies that cannot lawfully be excluded. Liability and dispute arrangements for paid services are addressed in your service agreement.

Updates to these website terms will show a revised date. Changes to an existing signed service agreement require the process specified in that agreement.

Contact MedLix RCM